Now live · 14-day free trial

The AI inbox for brands running paid ads.

Every campaign creates comments, DMs, reviews, and chats. SocialRep pulls them into one inbox and drafts the reply in your voice. Your team approves at first. Turn on autopilot, channel by channel, as it earns your trust.

Set up in minutes · Cancel anytime

Human approval by default Trial includes a fully loaded demo workspace Your data never trains public AI models
app.socialrep.ai / inbox
Inbox
All 21 Pending 11 Urgent 6
Hannah Mercer
Does this jacket run true to size? I'm between medium and large.
Instagram · comment
Devon PierceUrgent
I've messaged twice and still haven't heard back. Not a great look.
Meta · comment
Marcus Lin
Northstar taking forever to ship again lol
Instagram · comment
JK navigate E resolve send & next
H
Hannah Mercer
@hannah.mercer
NeutralPending
Instagram comment · just now
Does this jacket run true to size? I'm between medium and large.
✦ AI draft · your brand voice Confidence 92%

✓ Approve & send ✎ Edit ⚑ Escalate
🔒 Human approval required. Nothing sends without your sign-off.

One inbox for every channel your ads touch

Meta Instagram Google Trustpilot Website Chat X LinkedIn

You’re paying for the attention. Then ignoring the replies.

Every campaign generates buying questions, objections, and complaints. They scatter across every channel you run and get buried under emoji. Slow replies turn paid attention into missed revenue and public brand risk.

Why now

Your ads create conversations your tools were never built to handle.

The conversations your spend creates are the warmest leads you will ever get. They are also the easiest to lose.

01
Buying questions get buried under ad commentsThe highest-intent moments your spend creates go unseen and unanswered.
02
DMs sit unanswered while intent is highestResponse time is the conversion variable nobody on the team owns.
03
Bad public replies hurt conversion and trustOne off-brand response sits under your ad for every prospect to read.
04
Generic AI chatbots don’t understand ad contextThey can’t see the campaign, the audience, or your approval workflow.
0
inbox for comments, DMs,
reviews & chat
0
channels connected
in minutes
24/7
coverage on every
channel you connect
0
surprise sends.
Approval-first, always

How it works

One inbox. AI-drafted replies. Human approval.

Four steps. The first three take an afternoon. The fourth never stops paying you back.

Start free trial
01
/ 01

Connect

Plug Meta, Instagram, Google, Trustpilot, LinkedIn, X, and website chat into one workspace. OAuth in, no code. Your whole backlog appears in one queue.

Meta Ads ✓ Connected
Instagram ✓ Connected
Trustpilot ✓ Connected
Google Connecting…
02
/ 02

Draft

AI reads the campaign context, classifies intent and sentiment, and drafts a reply in your brand voice. Every draft carries a confidence score.

✦ AI Draft94%

Our Cirrus shell is 6.4oz and packs to the size of an orange, fully seam-sealed for shoulder-season storms. Want me to send the spec sheet?

ApproveEditRegenerate
03
/ 03

Approve

Your team approves, edits, or escalates from one queue. As confidence grows, flip auto-send on one conversation type at a time. The routine majority stops needing you.

JW
Ultralight shell sizingAd comment · high intent
✓ Approved
DK
Payment plan questionDM · high intent
✓ Approved
CW
3★ review, hood fitReview · sensitive
⚑ Escalated
04
/ 04

Improve

See which campaigns create the most conversations, where replies lag, and which objections keep coming up. Then feed it all back into your ads.

Spring launch212 convos
Retargeting Q2147 convos
Median response↓ 4m 12s

AI in action

See it handle real conversations.

Four conversation types your campaigns create every day, including the awkward ones.

Customer message
JW
Jordan Whitfield
Meta Ad · Cirrus shell campaign
Saw your ad, do you have anything for ultralight thru-hiking? Trying to get under 8oz for a shell.
Intent: High-intent buyerSentiment: Positive
✦ AI suggested reply Confidence 94%

Our Cirrus shell is 6.4oz in a men's medium and packs down to the size of an orange, fully seam-sealed for shoulder-season storms. Sounds like a great fit for your kit. Want me to send the full spec sheet?

✓ Approve & send✎ Edit↻ Regenerate⚑ Escalate
Customer message
DK
Dana Kelly
Instagram DM · 8-Week Challenge ad
Is the 8-week program actually beginner friendly? I haven't trained in years and don't want to pay for something I can't keep up with 😅
Intent: High-intent leadSentiment: Hesitant
✦ AI suggested reply Confidence 93%

Totally fair question, Dana. Most members start at the beginner track: three 30-minute workouts a week, and your coach scales everything to your level as you go. If you can commit to that, week eight will surprise you. Want the program breakdown and payment-plan options?

✓ Approve & send✎ Edit↻ Regenerate⚑ Escalate
Customer review
CW
Chen Wei
Google · ★★★☆☆
The shell is solid but the hood doesn't cinch well over a climbing helmet. Hoping a v2 fixes this.
Intent: Product feedbackSentiment: Mixed
✦ AI suggested reply Confidence 88%

Appreciate the detailed note, Chen. Helmet-compatible hood adjustment is exactly the kind of feedback our design team wants, and I've passed it along. In the meantime I'd love to get your fit dialed in, so our team will reach out today.

✓ Approve & send✎ Edit↻ Regenerate⚑ Escalate
Website chat
V
Visitor
Website chat · Offer checkout page
What exactly is included in the $249? Is there a payment plan, and can I start next Monday?
Intent: Ready to buySentiment: Positive
✦ AI suggested reply Confidence 91%

You get the full 8-week program, weekly coach check-ins, the nutrition guide, and the members community. There's a 3-payment plan at checkout, and cohorts start every Monday, so yes, you can start next week. Want the signup link?

✓ Approve & send✎ Edit↻ Regenerate⚑ Escalate
Your message
Live AI demo. Nothing is posted anywhere.

✦ AI suggested reply Live demo

Your draft will appear here, written in a warm brand voice and ready to approve.

🔒 In the product, a human approves every reply before it sends.

That was demo data. Yours is waiting.

Connect one channel and watch SocialRep draft replies to your real backlog in minutes.

Try it on your inbox

Beyond the inbox

Replies become revenue, and proof.

Answering is half the job. SocialRep also captures the buyers your ads created and shows what your response operation is worth.

Opportunities, caught automaticallyIncluded

High-intent questions are flagged, scored, and turned into a follow-up list with a suggested next step. Nothing hot goes cold in the queue.

Payment plan questionDana K. · Instagram DM
High priority
Bulk team order inquirypriya@meridianlabs.io · Website chat
In progress
Asked if beginner friendlyMarcus T. · Meta ad comment
New
Proof for the whole teamLive report

Reply rate, response time, automation share, and revenue attributed to conversations. Export a report in one click.

97%
reply rate
4m
median response
71%
automation rate
$31,200
revenue attributed

Sample data shown. Every trial includes a fully loaded demo workspace.

Brand safety

AI speed, without public-message risk.

You should not have to choose between answering fast and staying in control. AI drafts. Your team decides what sends, what gets edited, and what gets escalated. Most teams auto-send the routine majority within weeks and approve only what's sensitive.

Approval-first by defaultAuto-send only exists if you turn it on, per channel and per conversation type.
Escalate sensitive conversationsLegal threats, refunds, PR risk. Routed to a human before any reply goes out.
Full audit trailEvery draft, edit, approval, and escalation stays visible to your team.
Your data stays yoursCustomer conversations are never used to train public AI models.
Meta Ad commentNeeds approval
Will I really lose 20 lbs in 8 weeks like the ad says? Deciding between you and another program.
Internal note · MayaResults claim. Never promise a number. Keep it personal and offer member stories. Do not auto-send.
✦ AI draftConfidence 94%

Results depend on your starting point, so I won't promise a number. What I can say: members who complete all eight weeks see steady progress by week four, and your coach adjusts the plan weekly. Want me to send real member stories so you can judge for yourself?

✓ Approve✎ Edit⚑ Escalate
AI drafted reply
Claims guardrail flagged “results promise”
Routed to Maya · awaiting approval

Who it’s for

Built for teams handling high-volume social.

    Why not just…

    Not a scheduler. Not a chatbot. The response layer.

    Schedulers publish. Chatbots deflect. SocialRep is the missing layer that handles what happens after your ads run.

    CapabilitySocial schedulersGeneric AI chatbotsSocialRep
    Schedules and publishes posts
    Answers website FAQs with a widget
    Built for response workflows
    Understands paid ad context
    Comments, DMs, reviews & chat in one inbox
    AI drafts with human approval
    Brand-safe response operations

    Pricing

    Try it free. Scale when it works.

    Every trial starts with full Growth access for 14 days. No long-term contract. Upgrade as your conversations grow.

    Monthly Annual Save 20%
    14-day free trial

    Growth

    For teams centralizing paid-social replies across their core channels.

    $63/mo

    Billed annually at $756/year.

    • 1,000 conversations / month
    • 3 connected channels
    • 1 workspace
    • AI-drafted replies
    • Unified response inbox
    • Approval controls
    • Email support
    Start free trial

    Max

    For teams running many brands or clients: a separate workspace, voice, and report for each.

    $399/mo

    Billed annually at $4,788/year.

    • High-volume conversations
    • Unlimited workspaces
    • Custom brand voice per workspace
    • White-label reports
    • API and CRM routing
    • 15 team seats
    • Priority onboarding
    Start free trial
    ✓ Human approval controls ✓ Secure platform connections ✓ Cancel anytime ✓ No surprise overage fees

    FAQ.

    Everything teams ask before they connect their first channel.

    Not by default. Every reply requires human approval unless you explicitly enable auto-send. You can scope auto-send to specific channels or conversation types and keep approval on everything else.

    Schedulers are built for publishing content. SocialRep is built for what happens after: the comments, DMs, reviews, and chats your posts and ads create. We don’t schedule anything. We make sure every conversation gets a fast, brand-safe reply.

    Chatbots deflect conversations with canned answers and no context. SocialRep reads the campaign behind each message, classifies intent, and drafts a reply in your brand voice. Then a human approves it. It’s a response workflow, not a deflection widget.

    Meta, Instagram, Google, Trustpilot, and LinkedIn are live today. Website chat and X are in beta. Email and a public API are coming soon.

    Yes. On Scale and Max plans, SocialRep trains on your approved replies, style guidelines, and edits over time. Drafts increasingly sound like your best community manager on their best day.

    No. Your conversations are used only to serve your workspace. They are never used to train public or shared AI models.

    Start a 14-day free trial on the Growth plan with full access. Connect your channels, watch it draft replies to your real backlog, and decide if it’s worth it. Cancel anytime during the trial and you won’t be charged.

    Yes. The Max plan gives each brand or client a separate workspace with its own brand voice, approval rules, and white-label reporting, plus API and CRM routing for your existing stack.

    Still have a question? Talk to us. Or just start the free trial and see for yourself.

    Stop missing the conversations your ads create.

    Connect your channels and watch SocialRep draft replies to your real backlog. Free for 14 days.

    Start your free trial

    Set up in minutes · Cancel anytime

    • Free 14-day trial, full access
    • Human approval by default
    • Every channel in one inbox
    • Your data never trains public AI models
    • No surprise sends. No surprise fees.
    Free 14-day trialHuman approval by default · Cancel anytime
    Start free